Strategic Sourcing Manager
The Global Strategic Sourcing team helps optimize value for Zendesk, Inc. and ensures our organization has the goods and services they need to succeed. This role will lead all aspects of the sourcing process from category assessment, spend management, vendor due diligence, RFx, contract and vendor management specifically for the Technology Sourcing Team.
Key responsibilities for the Strategic Sourcing Manager include:
- Specific project tasks may include market research & analysis, data collection/management, cost modeling, RFx strategy development, RFx creation and management, supplier communications, negotiations, contracting, and supplier performance management
- Support contract negotiations for new and existing suppliers partnering with Legal, IT, Enterprise Architecture team and the respective business partners
- Assist in decision-making and thoughtful spending guidance to the business
- Support the execution of spend management projects that accomplish key objectives. Those objectives may include savings, process efficiency, supplier consolidation & management, risk reduction & management, improved visibility & control of expenditures
- Develop presentations and data reporting for internal partner communications/updates
- Perform total cost of ownership evaluations, perform supply-market research and conduct pricing audits and impact analysis for the pursuit of continuous cost improvements
What you bring to the role:
Preferred Qualifications:
- BA/BS
- 5+ years proven experience
- Excellent quantitative skills with the ability to dissect problems and document/communicate
- Demonstrated skills in fact-based analyses that drive creative problem solving and proposal preparation
- Strong skills in contract management
- Ability to perform in a fast-paced environment with excellent attention to detail
- Strong Excel (Sheets) and PowerPoint (Slides) skills
Desired Qualifications:
- Executive level communication and presentation skills
- Agile and a respected teammate to help the team win collectively
- Strong influencing skills to foster decision making that is best for Zendesk.
- Proven ability to build and manage relationships with individuals across Zendesk.
- Experience successfully leading projects that impact and include multiple functional areas
- Ability to work proactively within a team environment, as well as owning silo projects
The US annualized base salary range for this position is $100,000.00-$150,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.